FREQUENTLY ASKED QUESTIONS

What items can be sent on the Economy service?

Any items can be sent on our Economy Service, providing they are non hazardous, dry and will fit into one of our vans. We mainly ship items of furniture, fragile products and anything that is too large to be sent through the parcel system.

The item i want to have delivered is very heavy - How do you cope with this?

All our collections and deliveries are single manned. In most instances, our drivers can manage heavy items using a tail lift, trolley and strapping, however, for large and bulky items or exceptionally heavy items, you will need to ensure there is able man power or lifting equipment such as a fork lift truck to assist our driver at both addresses.

There is no help to load at the collection address.. Can we still use this service? Do you operate a 2 man service?

If the item you would like collection is too large or heavy for our driver to collect on his own and there is no help for him, then you cannot use this service. We do not offer a 2 man service.

I want my item collected or delivered to a 5th floor flat - is this possible?

All collections and deliveries are "to the kerbside" only, however, our drivers are very helpful and are prepared to help if they feel it is safe to do so. It must be pointed out that they are not obligated to do so and that it is down to the drivers discretion on the day.

When can you deliver my item? Can you give me a date and time now?

We cannot offer a date and time for a collection or delivery that has not been ordered and paid for. Due to the nature of our business, no week or day is ever the same as some weeks we may have 20 orders for Scotland, others we have none. Every week is a different week, so we cannot plan ahead until we know the confirmed orders and their locations. We plan our routes on the Thursday afternoon of every week. We then call everybody on the Friday  to advise on the dates and times.

My order must be collected in two days time.. Is this possible?

Not normally on the Economy Service - Because we group deliveries together into different areas, this can take 3 - 14 working days. Although we can do our best to try and help, we cannot guarantee this.  For the more urgent deliveries, you will need to use our "Dedicated service"

My item can only be collected at the weekend - can you do this?

The Economy service runs between 08:00 - 20:00 Monday to Friday. Because many businesses we deliver to are closed, we do not deliver on the weekend apart from in and around the M25 and in London. However, you can still have your item collected or delivered on a weekend using the "Dedicated service"

For deliveries in and around the M25, we do offer a Saturday collection / delivery for no extra charge.

I would like a quote but i`m not sure where my item comes on your price list?

No problem, simply fill out the quote request form and we will email a quote to you. You can of course call us on 01420 587451

I want to place an order but don`t want to pay by credit card...

If you cannot pay be credit card we also accept PayPal. When you fill in our order line booking form, this will take you straight to PayPal. Sadly, we cannot offer cash on delivery

I`ve just placed my order.. Now what happens?

All orders received are processed for scheduling. We will throughout the course of the week group your collection and delivery with others in the same areas. Once this is complete, we will then call yourself and the other party advising them of the date and time (two hour time slot) of the collection and delivery. Schedules are normally completed on a Thursday afternoon. We then call both collection & delivery parties on the Friday to advise on the dates and times.

Its now 5 days since I have placed my order.. I`ve not heard anything yet?

Don`t worry, we have not forgotten about you! Some collections and deliveries are quicker than others. Our aim is to collect and deliver your item within 5 -10 working days of your order, however, for more remote areas or in busy times, this can take slightly longer.

What is your wrapping Service and how does it work?